Broadwindsor House

Risks to people were assessed, recorded and regularly reviewed. This included those related to any health conditions and the home environment. There were enough staff on duty to meet people's needs.

People told us they received their prescribed medicines on time. Relatives confirmed this. Medicines were only administered by staff with the relevant training and ongoing competency checks.

Infection and control procedures were robust and protected people, staff and visitors from harm. People told us their family and friends could visit without restriction.

Accidents and incidents were recorded and analysed. This supported the timely identification of themes and trends and the action required to help prevent a recurrence. Learning was shared.

The home had a positive culture. Staff enjoyed working with their colleagues and fully supported each other. Staff felt supported both in their work and with challenges that arose in their personal lives.

Professionals who visited the home regularly spoke positively about the management and care people received.

The registered manager and staff had a clear understanding of their roles and responsibilities.

The registered manager was highly thought of. There was unanimously positive feedback about them from all stakeholders. People and relatives felt the home was well managed.

The home undertook annual satisfaction surveys to gather the views of people, relatives, staff and professionals. Feedback was entirely positive.

The registered manager and deputy manager undertook various audits providing a robust oversight of quality and risk in the home. Staff were encouraged and supported to develop their skills and obtain further qualifications.

The home had established and maintained good working relationships with other organisations such as GP

surgeries, social workers, district nursing teams and local frailty team.

Management recognised the part the home played in the local community. This included strong links with volunteers, a village school, college and donating to local events.