The Orchards

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People felt safe at the home and with the staff who supported them. Staff knew how to raise concerns and were confident they would be listened to.

People received their medicines safely from staff who had received specific training and had their competency assessed to make sure their practice remained safe.

An inclusive ethos was promoted which meant people were able to share their views, raise concerns and follow their own routines. This all helped people to remain in control of the support they received and their day to day lives.

Staff had an excellent knowledge of the people they cared for which enabled them to provide person centred care. People and visitors told us they were very happy with the care they received. Individual care was monitored and reviewed to make sure the care people received evolved as their needs and wishes changed.

People could be confident that at the end of their lives they would receive kind and compassionate care. Staff had the skills and experience to make sure people were comfortable and received dignified care at the end of their lives.

People told us they thought staff went the extra mile to support them. This was demonstrated in the support provided which included numerous examples of special events staff arranged for people.

People had access to a wide range of activities and social stimulation in accordance with their wishes and abilities. The home hosted social events which enabled people to continue to be valued members of their families and local community.

People were cared for by staff who felt well supported and proud to work at the home. The staff team were welcoming and friendly which created a happy atmosphere for people to live in.

People lived in a home where quality monitoring, learning and continuous improvement were embedded into the day to day running of the home. People's views and wellbeing were central to all quality monitoring processes.