Burnworthy House

People were cared for by staff who were well trained, kind and compassionate. Throughout the inspection we saw friendly, warm and kind interactions between people and staff. We observed that staff were respectful of people and took time to offer support and reassurance when needed.

There was a happy relaxed atmosphere with a wide variety of activities and social stimulation for people. People were able to make choices about their day to day lives and were encouraged to continue to follow their interests and hobbies.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had their needs assessed and monitored. The staff worked with other professionals to make sure people's needs were met. People had access to a range of healthcare professionals according to their individual needs.

The home was well led by a management team who promoted an ethos of person-centred care. They constantly monitored the standards of care people received.

The provider had a number of formal ways to monitor quality and seek people's views. People told us the management team were very visible in the home and they could share their views on an on-going informal way.