Vaughan Lee House

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.

At the last inspection of the service, we found breaches of regulation in relation to safe care and treatment, safeguarding people from abuse and improper treatment and staffing. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Further improvements were needed to make sure care plans gave staff all the guidance they required to support some people to minimise risks. Assurances were given following the inspection visit that improvements were being put in place.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Responsive – this means we looked for evidence that the service met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

At the last inspection we found a breach of regulation in relation to good governance. At this inspection we found improvements had been made and they were no longer in breach of regulations. However, further improvements were needed to ensure the quality monitoring systems were always robust and led to improvements where needed. The provider took action following the inspection visit and informed us of how they would be addressing issues raised.