Job's Close Residential Home for the Elderly Limited
- Care home
- 35 beds
- No nursing
- Registered since 2010
- Solihull, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
16 months
since the latest rating was published.
5 of 54
rated care homes in Solihull are rated Requires improvement, like this one.
Job's Close Residential Home for the Elderly Limited: inspection record
Rated Requires improvement in June 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Sunny Mount (Knowle) Limited - 127 Longdon Road (Good, 0.4 miles away) and 7-9 Downing Close (Good, 0.6 miles away).
Nearest care homes:
- G Sunny Mount (Knowle) Limited - 127 Longdon Road Good, 0.4 miles away
- G 7-9 Downing Close Good, 0.6 miles away
- RI Birchmere House Requires improvement, 0.6 miles away
- G Birchmere Mews Good, 0.6 miles away
- G Hurst Green Road Good, 0.9 miles away
What inspectors found
From the Care Quality Commission's assessment published 11 June 2025 (assessment visit 9 January 2025). Quoted under the Open Government Licence.
Date of Assessment: 13 February 2025 to 26 February 2025. Job’s Close is a care home providing personal care and accommodation for up to 35 people run by a charitable organisation. At the time of this assessment the service was supporting 29 people, some who lived with dementia. This assessment was carried out following information of concern we had received about the quality of care. We found breaches of the legal regulations in relation to safe care and treatment, good governance, staffing and fit and proper persons employed. We found no evidence that people had been harmed, however, systems were either not in place or robust enough to demonstrate governance was effectively managed.
- Safe Inadequate
- Effective No rating
- Well-led No rating
Read the rest of CQC's summary
We found medicines were not always stored, handled or managed safely because records relating to the administration of people’s medicines were not fully completed. This was not in line with best practice or the provider’s policy. We found significant concerns relating to environmental risks and fire safety. The environment had not been well maintained and risks we identified had not been assessed or mitigated.
The service lacked effective systems and processes for managerial oversight. Audits did not identify or action the issues we found at the service. People had support plans, but risks were not consistently identified, assessed and or well managed. Staff did not always have sufficient guidance to provide safe care to people with known health conditions. Auditing and quality assurance processes were ineffective. Records relating to people’s care and treatment were not always accurate or up to date to reflect people’s current needs. Staff were not always recruited safely.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question as good. At this assessment the rating has changed to Inadequate. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The provider was in breach of legal regulation in relation to people’s safe care and treatment staffing and fit and proper persons employed.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question as good. At this assessment the rating has changed to Requires Improvement This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question as good. At this assessment the rating has changed to Requires improvement: This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was in breach of legal regulation in relation to good governance.
Questions to ask when you visit
- Safe was rated Inadequate on 11 June 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 11 June 2025. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 11 June 2025. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Eileen Carlton
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 10 February 2021. Latest assessment published 11 June 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 04741522 (opens Companies House)
- Charity number
- 1101597
Getting help from Solihull Metropolitan Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Solihull Metropolitan Borough Council
- Ask for a care needs assessment
- Phone: 0121 704 8007, weekdays 9am to 5pm (Wednesdays from 10am)
- Contact adult social care online
- Support for carers
- Paying for care: Solihull Metropolitan Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Job's Close Residential Home for the Elderly Limited provide nursing care?
- No. The Care Quality Commission lists Job's Close Residential Home for the Elderly Limited as a care home without nursing.
- How many beds does Job's Close Residential Home for the Elderly Limited have?
- The Care Quality Commission's register lists 35 beds at Job's Close Residential Home for the Elderly Limited.
- When was Job's Close Residential Home for the Elderly Limited last inspected?
- The Care Quality Commission's latest rating for Job's Close Residential Home for the Elderly Limited was published on 11 June 2025.
- Who runs Job's Close Residential Home for the Elderly Limited?
- Job's Close Residential Home for the Elderly Limited is run by Job's Close Residential Home For The Elderly.
- What is Job's Close Residential Home for the Elderly Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 11 June 2025.
Contact
- Phone
- 01564 773499
- Address
- Lodge Road, Knowle, Solihull, B93 0HF Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Sunny Mount (Knowle) Limited - 127 Longdon Road (Good, 0.4 miles away) and 7-9 Downing Close (Good, 0.6 miles away).
Nearest care homes:
- G Sunny Mount (Knowle) Limited - 127 Longdon Road Good, 0.4 miles away
- G 7-9 Downing Close Good, 0.6 miles away
- RI Birchmere House Requires improvement, 0.6 miles away
- G Birchmere Mews Good, 0.6 miles away
- G Hurst Green Road Good, 0.9 miles away