Hurst Green Road

At the last inspection on 11 June 2015 Hurst Green Road was rated Good. At this inspection we found the service remained Good.

A requirement of the provider's registration is that they have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. At the time of our inspection there was a registered manager at the service.

A person and a relative told us they felt people were safe at Hurst Green Road. The registered manager and staff understood how to protect people they supported from abuse, and knew what procedures to follow to report any concerns.

Staff had a good understanding of risks associated with people's care needs and how to support them.

There were enough staff at Hurst Green Road to support people safely and at the times they preferred. Recruitment procedures made sure staff were of a suitable character to care for people at the home.

Medicines were stored and administered safely, and people received their medicines as prescribed. Regular audits were carried out of medicines to ensure they were managed in line with good practice guidelines.

People were supported to attend health care appointments to maintain their health and well-being and received support with a varied diet that took account of their preferences and dietary needs.

Staff were kind and supportive and ensured people's privacy and dignity needs were met.

The management and staff team understood the principles of the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS). People were supported to make everyday decisions themselves, which helped them to maintain their independence. Where people were not able to make decisions, relatives and healthcare professionals were consulted for their advice and input.

People were supported to pursue their hobbies and interests both within and outside the home. Activities were arranged according to people's individual preferences, needs and abilities. People who lived at Hurst Green Road were encouraged to maintain links with friends and family.

Relatives knew how to make a formal complaint and told us they felt comfortable raising any concerns they had with the staff. At the time of our inspection no complaints had been received, however, the provider had systems in place to monitor complaints across all of their services. This was so they could identify any areas where improvements could be made to benefit all people including those at Hurst Green Road.

Staff felt the management team were supportive and promoted an open culture within the home. Staff were able to discuss their own development and best practice during one to one supervision and team meetings.

A programme of training and induction provided staff with the skills and knowledge they needed to meet people's needs.

The provider carried out audits to check the support and care people received to continually monitor and improve the quality of the service.

The five questions we ask about services and what we found