Creynolds Lane

• What life is like for people using this service: People enjoyed living at Creynolds Lane and felt safe and at ease around staff who understood their needs and how to keep them safe. Staff knew how to recognise and report abuse. • Staff recognised the risks to people's health, safety and well-being and how to support them. • People had access to support from sufficient staff when needed. • Staff recruitment processes were managed centrally by the registered provider and included a check of their background to review staff suitability to work at the home. • People received support with the medicines. Regular checks were undertaken to ensure people received the correct support by staff who were competent to help them. Protocols were also in place to ensure the support people received was safe. • The home was clean and odour free. • The registered manager ensured people's care was based on best practice. Training for staff was continually reviewed to ensure it met people's needs. • Guidance on people's needs was also shared through supervision and staff meetings. • People were offered choices at mealtimes and encouraged to decide what menu options they would like. • People accessed support from healthcare professionals. Advice and guidance was incorporated into people's care planning. • People were treated with dignity and respect and their independence was promoted. • People and their families were involved in planning their care with support from staff. • Staff supported people to enjoy a range of activities which reflected people's individual interests. People were encouraged to share their thoughts and ideas for their care. • People and their families understood how to complain if they wanted to. Staff regularly spoke with people to ensure they were happy with their care. Systems were in place to take any learning from any complaints made. • Staff enjoyed working at the home and spoke positively about the support and guidance received at the home. • Staff worked together with the registered manager to ensure people's care was continually monitored, reviewed and reflected changing needs. • The registered manager worked with stakeholders such as the local authority to ensure practices could be improved • The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways; promotion of choice and control, independence, inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

•We found the service met the characteristics of a "Good" rating in all areas; For more details, please see the full report which is on the CQC website at www.cqc.org.uk