Connaught House

People's care and support was effective and based on detailed assessments and care plans which reflected their physical, mental and social needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. New staff completed an induction training programme. The registered manager had ensured all other staff completed the programme of mandatory training to keep their knowledge and skills up to date. People were able to access the healthcare support they needed with the staff team making any arrangements as required. People received the food and drink they needed to maintain a healthy, balanced diet.

People were looked after by staff who were kind and friendly and listened to what they had to say. People received person-centred care and were involved in making decisions about their daily life. The staff team were fully aware of each person's specific needs. Staff respected and promoted people's privacy and dignity and encouraged people to be as independent as possible.

People's care and support met their needs and reflected their preferences. Each person and their relatives, when appropriate, was involved in creating their care plan and how they wanted to be looked after. The plans were reviewed monthly and amended as and when needed. The provider was aware of and followed best practice guidance. People could take part in activities which reflected their interests and prevented social isolation. The service endeavoured to continue looking after people who became very ill or had end of life care needs. They achieved this working in conjunction with family and healthcare professionals.

The registered manager provided good leadership for the staff team and had a plan of further improvements they planned to make to the service. Quality assurance systems and regular visits by the provider ensured the provider knew what was happening in the service. People were at the centre of all decision making in the

home and their views and opinions were listened to and acted upon.