Select Lifestyles Limited - 512-514 Stratford Road

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Care The atmosphere was warm and friendly. People felt safe and told us the staff were kind and attentive. Staff had been recruited safely. They knew people well and understood what was important to them. Risks had been assessed and outcome focussed care records helped staff to provide safe and individualised care. People had access to a range of healthcare professionals which supported them to remain healthy and well. People received their medicines when they needed them from trained staff.

Right culture The culture was person centred and inclusive. This demonstrated significant improvements had been made since August 2022. People and their relatives felt involved and listened to. Staff felt valued and appreciated and they understood what their managers expected from them. The management team had a clear overview of the care and support provided to people. The provider's governance systems were effective and embedded into practice.