Swallows Meadow Court

We found the following examples of good practice.

● A visitor protocol was in place. On arrival visitors were screened for symptoms of COVID-19 and completed a lateral flow test to ensure their visit could take place safely. ● Indoor visits took place in line with government guidance. A visiting pod divided by a Perspex screen was also in use. People used an intercom whilst in the pod to talk to each other. ● Staff used creative ways to communicate with people. They wrote things down for one person who had a hearing impairment. That meant the person could understand what staff were saying to them and was important because the person was unable to lip read because staff wore masks. ● The home was divided into four 'houses.' Staff worked solely on one house and did not wear their uniforms outside of the home to minimise the transmission of Covid-19. ● Cleaning schedules had been increased to minimise the spread of infection. Specialist cleaning equipment was used to ensure the environment and equipment in use was sanitised.

The five questions we ask about services and what we found