The Pines

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The provider was meeting the principles of right support, right care, right culture.

During the inspection, we spoke with the registered manager, senior staff, and care workers. We found that people were safeguarded from the risk of abuse and that potential risks were well managed. The provider had effective safeguarding and whistleblowing procedures in place, and staff demonstrated a clear understanding of these processes.

Comprehensive recruitment checks were completed before staff commenced employment at the service. There were sufficient numbers of staff to support people safely and meet their individual needs.

Risks to people had been appropriately assessed to ensure care was delivered safely.

People received their medicines in a safe manner and in accordance with prescribed guidance.

Staff received training relevant to people’s specific care needs and were supported through regular supervision by the registered manager and senior staff. Staff reported that the service was well managed and that they received good support from the management team.

The registered manager and staff worked collaboratively with health and social care professionals to ensure the delivery of an effective service.