Solihull Care Ltd - 2Care4You Home & Community Care

People felt safe and they remained living in their own homes in line with their wishes. Risk management had improved since our last inspection and procedures were in place to protect people from harm. Staff understood the risks associated with people's care and knew how to keep people safe. Staff were recruited safely, and enough staff were employed to ensure people received all their care calls, from consistent staff at the times agreed.

People and their relatives had confidence in the ability of staff to deliver care effectively. People received personalised care from staff who knew them well. People received their medicines when they needed them.

People were encouraged to remain independent. People's care and support was provided in a dignified way by respectful staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's needs had been assessed before they started using the service and people and those closest to them were involved in planning and agreeing to their care. Overall, care plans contained detailed information to help staff provide personalised care.

The management team and staff worked in partnership with health and social care professionals to ensure people received effective care. Systems were in place to manage and respond to complaints and lessons were learnt when things had gone wrong.