Sunny Mount (Knowle) Limited - 127 Longdon Road

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

Right Support: Staff understood people and their individual needs well. Staff provided kind, caring, person-centred care and support. People were supported by appropriate numbers of staff on each shift to ensure people's safety and meet their needs. People received care and support in an environment that was safe, clean and well maintained. People could express choice about all aspects of their life. People were supported to personalise their home so it reflected their choice of furnishings and items that were important to them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People told us they felt supported by staff in a kind and caring way. People's differences were respected by staff and they had undertaken relevant training to effectively support people. People told us that the care they received was consistent and that staff knew them well. Staff encouraged people to regularly provide feedback about the care provided. Care records were person-centred and included information on how best to support people. The service was located in a residential street and there were no outward signs to differentiate it from neighbouring properties.

Right Culture: The registered manager promoted good quality care, and supported staff to further develop and improve their skills through supervision, training and effective team communication. People told us that the registered manager asked for feedback about what they enjoyed and if there were any changes they wanted to make to their care or to the service.