Ailwyn Hall
- Care home
- 41 beds
- No nursing
- Dementia care
- Registered since 2010
- Norfolk, East of England
Inadequate
Rated on
Rating from the Care Quality Commission.
At a glance
7 ratings
Its last inspection moved it down from Good to Inadequate.
4 months
since the latest rating was published.
11 of 288
rated care homes in Norfolk are rated Inadequate, like this one.
Ailwyn Hall: inspection record
Rated Inadequate in June 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Nightingale Care Home (Good, 1.8 miles away) and Springfield House (Good, 2.6 miles away).
Nearest care homes:
- G Nightingale Care Home Good, 1.8 miles away
- G Springfield House Good, 2.6 miles away
- RI The Oaks & Woodcroft Requires improvement, 2.7 miles away
- G Shalimar Good, 4.3 miles away
- – Taverham Grove Not yet rated, 4.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 25 June 2026 (assessment visit 27 January 2026). Quoted under the Open Government Licence.
Dates of assessment:02 February to 18 March 2026. We undertook 2 unannounced out of hours site visits and 2 unannounced daytime site visits followed by a feedback session. We carried out this assessment in response to a serious safeguarding investigation at the service and to escalating risks which had been reported to us.
- Safe Inadequate
- Effective Inadequate
- Caring Inadequate
- Responsive Inadequate
- Well-led Inadequate
Read the rest of CQC's summary
At the start of our assessment,there were 35 people using the service.The service is a residential care home providing care and support to older people, some of whom are living with dementia.
At our last assessment,published in June 2025,the provider had been in breach of 4 regulations relating to person-centred care, safe care and treatment, good governance and staffing.Following that assessment,the service was placed in special measures and additional conditions were placed on the provider’s registration requiring them to update CQC each month with quality assurance audits.At this assessment,we identified continued breaches of the same regulations and additional breaches relating to dignity and respect,consent, safeguarding,the recruitment of fit and proper staff and duty of candour.
The service did not provide care which was safe and which met people’s needs and preferences.Management of safeguarding was very poor and actions placed people at continued risk of harm,rather than mitigating risks.Care records were inaccurate,contradictory and incomplete. The provider acknowledged these failings. Staff were not safely recruited or present in sufficient numbers. Induction and oversight of agency staff was very poor and placed people at risk. The environment also placed people at risk and oversight of this was poor.
There had been major changes in the leadership of the service.The provider stated the former management team had not been fulfilling their duties,but the provider’s own lack of suitable oversight had allowed their performance to go unchecked.The provider had admitted people with highly complex needs to the service,but the infrastructure and staff expertise was not in place for this which created high levels of risk.We saw that people had come to harm as a result of the poor oversight from the management team and the provider.
This service remains in special measures. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
-
Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question Inadequate. At this assessment the rating has remained Inadequate.This meant people were not safe and were at risk of avoidable harm.
The service was in breach of legal regulations in relation to safeguarding, risk management and the management of people’s medicines,staffing and recruitment of fit and proper staff.
-
Effective
Inadequate
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to inadequate. This meant there were widespread and significant shortfalls in people’s care, support and outcomes.
The service was in breach of legal regulation in relation to consent.
-
Caring
Inadequate
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to inadequate. This meant people were not treated with compassion and there were breaches of dignity; staff caring attitudes had significant shortfalls.
The service was in breach of legal regulation in relation to dignity and respect.
-
Responsive
Inadequate
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to inadequate. This meant services were not planned or delivered in ways that met people’s needs.
The service was in breach of legal regulation in relation to person centred care.
-
Well-led
Inadequate
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key questionrequires improvement. At thisassessmentthe rating has changed toinadequate.This meant there were widespread and significant shortfalls in leadership. Leaders and the culture they created did not assure the delivery of high-quality care.
The service was in breach of legal regulationsin relation togood governance andduty of candour.
Questions to ask when you visit
- Safe was rated Inadequate on 25 June 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Inadequate on 25 June 2026. Ask about staff training and how health appointments are arranged.
- Caring was rated Inadequate on 25 June 2026. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Inadequate on 25 June 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia
Inspection report
Read the full inspection report (opens the Care Quality Commission website)10 inspection reports, latest 17 April 2021. Latest assessment published 25 June 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Gastank Limited
- Ownership type
- Organisation
- Companies House number
- 01157380 (opens Companies House)
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Ailwyn Hall provide nursing care?
- No. The Care Quality Commission lists Ailwyn Hall as a care home without nursing.
- How many beds does Ailwyn Hall have?
- The Care Quality Commission's register lists 41 beds at Ailwyn Hall.
- When was Ailwyn Hall last inspected?
- The Care Quality Commission's latest rating for Ailwyn Hall was published on 25 June 2026.
- Who runs Ailwyn Hall?
- Ailwyn Hall is run by Gastank Limited.
- What is Ailwyn Hall's CQC rating?
- Its overall rating from the Care Quality Commission is Inadequate, published on 25 June 2026.
Contact
- Phone
- 01603 880624
- Address
- Berrys Lane, Honingham, Norwich, NR9 5AY Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Nightingale Care Home (Good, 1.8 miles away) and Springfield House (Good, 2.6 miles away).
Nearest care homes:
- G Nightingale Care Home Good, 1.8 miles away
- G Springfield House Good, 2.6 miles away
- RI The Oaks & Woodcroft Requires improvement, 2.7 miles away
- G Shalimar Good, 4.3 miles away
- – Taverham Grove Not yet rated, 4.3 miles away