Thornhill House Church Lane

People and their relatives had trust and confidence in the staff and management and everyone, without exception, said they would recommend the service to others.

People, their relatives and other health and social care professionals gave consistent, positive feedback about the service. This included the approach of staff, registered manager and partnership working. One GP told us, "The care there is superb and frankly sets them far apart from the neighbouring care homes." The registered manager and staff regularly worked with other professionals to ensure the best outcomes for people living in the home.

The provider ensured people had access to a wide range of meaningful activities. This included trips out to places that people said they wanted to visit and events. We saw many examples of where the involvement of the local community had enabled people to feel included and part of their community once again.

The management team had maintained an open and supportive culture in the home. Staff and people using the service told us they felt the registered manager was approachable and accommodating.

Medication was managed safely for the majority. During inspection we identified that the recording of 'as and when' medications was not sufficient however the registered manager immediately acted on this feedback. Additionally the premises were very safe, and checks were carried out regularly however the documentation did not reflect this. Again, the registered manager was responsive, open and transparent and immediately actioned this.

Risks which compromised people's health and well-being were appropriately assessed, reviewed when needed and contained detailed information. People told us they felt safe with the service.

Accidents, incidents, safeguarding and complaints were managed appropriately and monitored by the

management.

The registered manager had a range of audits in place and accessed other sources of information to review and improve practice. People were able to give their opinions on their care service and a range of communication methods were in place to ensure people continued to have this opportunity.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Policies and procedures were in place and updated, such as safeguarding, complaints, medication and other health and safety topics. infection control standards were monitored and managed appropriately.