Burton Closes Hall Care Home

The provider was meeting key principles for infection prevention, control and cleanliness at the service, including for COVID-19. The provider's safeguarding, emergency contingency planning and staffing measures, helped to ensure people's safety and protect them against the risk of harm or abuse.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee people with a learning disability, respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting any person with a learning disability and providers must have regard to it. The service was able to demonstrate how they were meeting the underpinning principles of Right support, Right care, Right culture to ensure people's needs could be fully met.

The provider's governance arrangements were now wholly effective, to regularly check the quality and safety of people's care and ensure timely service improvement, when needed.

The service was well managed. Managers and staff understood their individual role and responsibilities for people's care and regulatory requirements were being met. Related communication, reporting and record keeping procedures, helped to ensure this.

There was an open, positive and inclusive culture at the service, where people felt they mattered and staff were supported and motivated to provide people's care in the right way.

The provider worked in partnership with people, relevant authorities, care partners and others with an

interest in people's care at the service. Related consultation and feedback was used to help inform and improve the service, when needed.