The Laurels and The Limes Care Home

Risks associated with people’s care were mainly identified but not always managed to keep people safe. We identified concerns regarding moving and handling techniques, weight loss and lack of monitoring around nutrition and hydration and pressure care. The interim manager was aware of these concerns and had taken action to improve the service. We identified some concerns with the environment, and the interim manager informed us of action they had taken to resolve them. The service was predominantly clean; however, we identified some minor infection control issues which the interim manager addressed. People received their medicines as prescribed. A member of the provider’s quality team was supporting staff to improve recording of medicine stock.

During the assessment we observed staff interacting with people and found staff were kind and caring but often task focused which led to care not always being person centred. The provider had a complaints procedure and there were opportunities for people to feedback about the service.

The provider had experienced some changes in the management team and at the time of our inspection an interim manager was in post. The current management team had identified issues and responded to whistle blowing concerns in a positive way. People, relatives and staff commented on the improvements they had noticed since the interim manager had been in post. These changes occurred at the beginning of June 2026, which meant there were outstanding actions to address which the current management team had not had the opportunity to resolve. The current management team were utilising the provider’s governance systems to assist them in improving the home. However, systems and processes required embedding into practice.