Hallamgate House

Right Support: People at Hallamgate House were truly placed at the heart of the service. There was a strong person-centred culture that valued the individual and involved people in making decisions about their life. People were treated as equals in their care and treat with dignity and respect. People's religious, cultural and personal diversity was recognised by the service, with their care plans outlining their backgrounds and beliefs.

The outcomes for people using the service truly reflected the principles and values of 'Right support, right care, right culture' in the promotion of choice, control, independence and inclusion. People and their families were seen as the experts in their life with a focus on what they can do first, and any help they needed second. Staff had taken great care to ensure peoples voices and choices were heard and to enable people to build and stay in control of their own lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The service worked with people to plan for when they experienced periods of distress, so their freedoms were restricted only if there was no alternative.

Right Care: People and relatives told us the care went above and beyond their expectations. Staff were kind, caring and compassionate. Staff wanted to support people to have fulfilling lives and to see people achieve their goals and dreams for the future. The provider made sure people got all the information they needed in an accessible way for them, to make decisions about their care and support while feeling comfortable and safe. People's individual needs were met by the adaptation, design and decoration of the home The service gave people care and support in a safe, clean, well equipped, well-furnished and well-maintained environment that met their sensory and physical needs.

Right Culture: People's quality of life was enhanced by the service's culture of improvement and inclusivity. The vision and

values of the home were understood by staff and embedded in the way staff delivered care. The registered manager and staff had developed a strong and visible person-centred culture in the service and all staff we spoke with were fully supportive of this. Staff told us the management team were very knowledgeable, inspired a caring approach and led by example.