The Glades at Moorville

People were safe and were protected by staff who understood their responsibilities and how to keep them safe. People were protected from risks by very detailed, regularly updated risk assessments. Safe recruitment practices were followed. There were enough staff available to meet people's needs. Staff received comprehensive training to enable them to carry out their roles effectively. The provider encouraged staff to be innovative and empowered them to access additional training and professional development.

People had comprehensive care plans which detailed their strengths and promoted their dignity and independence. Their communication needs were assessed and recorded in detail and staff interacted appropriately with people according to their needs. People were supported to have choice and control over their own care and to make decisions about their care, treatment and wellbeing.

People received a personalised, caring service. People told us they received very kind and respectful support from staff who promoted their abilities, knew them well and genuinely wanted good outcomes for them. Relatives spoke positively about staff and management. There was a positive working atmosphere and people and staff had good, caring relationships.

People received person-centred care which respected their individual needs and wishes. People were treated as individuals and their views sought and listened to.

People were at the heart of the service. The management team's primary focus was to develop people's skills and confidence and provide them with the tools needed to live more independently. This was evidenced in the many examples where people’s lives had significantly improved. People, relatives and staff told us the home was well run; the entire management team being open, approachable, and focused on supporting people and staff to achieve their potential. There were systems in place to monitor and improve the quality of the service. When there were problems, the registered manager dealt with them appropriately and worked to reduce the likelihood of recurrence. Staff were supported to be creative in the way they provided support for people and be actively involved in service development