Alexander Court Nursing Home

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. This is the first overall rating of this newly registered service. At our last assessment we only looked at part of the key questions we had specific concerns about. The service was previously in breach of the legal regulation in relation to risk management and medicines. Improvements were found at this assessment and the service was no longer in breach of this regulation. At this assessment this key question has been rated good. This meant people were safe and protected from avoidable harm.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first overall rating of this newly registered service. At our last assessment we did not cover all parts of this key question. At this assessment this key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first overall rating of this newly registered service. At our last assessment we did not cover all parts of this key question. At this assessment, this key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Responsive – this means we looked for evidence that the provider met people’s needs. This is the first overall rating of this newly registered service. At our last assessment we did not cover all parts of this key question. At this assessment, this key question has been rated good. This meant people’s needs were met through good organisation and delivery.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. This is the first overall rating of this newly registered service. At our last assessment we did not cover all parts of this key question. The service was previously in breach of the legal regulation in relation to the governance of the service. Improvements were found at this assessment and the service was no longer in breach of this regulation. At this assessment this key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.