Bakewell Cottage Nursing Home

At the time of the inspection, the service did not care or support for anyone with a learning disability or an autistic person. However, we took account of the care provision under Right Support, Right Care, Right Culture, against the areas we inspected, as it is registered as a service for this population group.

People were protected from the risk of harm or abuse at the service. Risk management strategies for people's care and emergency contingency planning, were effectively informed and understood by staff. Action was assured to fully ensure the safe storage of equipment used for people's care at the service

People's medicines were safely managed to ensure people received them when they should. People and relatives were confident people received safe care from staff at the service.

We were assured the provider was meeting with requirements and nationally recognised government guidance, concerned with the prevention and control of infection, including COVID-19.

Staff were safely recruited, deployed, and they understood and were highly motivated to carry out their role and responsibilities for people's care.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: Care was person centred and promoted people's dignity, privacy and human rights.

Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff, helped to ensure people could lead confident, inclusive and empowered lives.

There was a registered manager for the service who understood and followed the requirements of their role. Overall, staff were effectively managed, informed and supported to perform their role and responsibilities for

people's care.

People, relatives and staff were confident in the culture, ethos and day to day management of the service. All were regularly consulted to help inform and improve people's care when needed.

Effective partnership working was established with relevant external professionals, agencies and authorities, to help inform and agree people's care in their best interests.