Bracken House

People told us they felt safe, and relatives felt people were safe. Staff had completed safeguarding training and knew how to keep people safe. People had risk assessments in place for moving and handling and clinical risks and staff followed them. People were supported by a sufficient number of competent staff. People told us staff were available to support them when needed and they made them feel safe. People were supported by staff who were recruited safely and were required to complete an induction when they commenced their employment. People's medicines were administered safely, and protocols were in place to guide staff when to administer 'when required' medicines. Where medicines errors occurred, action was taken to reduce the risk of reoccurrence.

The provider analysed accidents and incidents data to identify themes with a view to reducing the risk of reoccurrence. Staff told us the morale at the home had improved and people liked living at the home. The provider sought feedback from people, relatives, and staff to try to improve the care provided. The management team were open and honest when things went wrong and were proactive in seeking learning opportunities.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.