The Lodge Nursing Home

The Lodge Nursing Home is registered to provide accommodation and nursing care for up to 10 people.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Some improvements were required to ensure the quality of the service was monitored to drive change. There was insufficient information provided to explain when people might need 'as required' medicines. People were protected from avoidable harm and abuse because staff understood their responsibilities and the actions they needed to take to protect people. People's risks were assessed and there were management plans in place to ensure people were supported appropriately. Medicines were stored, recorded and administered correctly which ensured people received the treatments prescribed for them.

There were suitable recruitment checks in place to ensure staff were suitable to work within a caring environment. Staff received training and support to enable them to care for people effectively. People were able to choose nutritious meals and were offered frequent drinks to maintain their health and wellbeing. The advice of healthcare professionals was sought and implemented for people whenever specialist advice was required.

The provider recognised the importance of gaining consent from people and the requirements of the Mental Capacity Act 2005. There were arrangements in place to support people when they needed help with decision making.

Staff were kind, attentive, caring and showed an interest in people and their families. Staff understood people's right to privacy and promoted their dignity by offering support and delivering personal care in a discreet way. Relatives were welcomed and supported by staff.

Staff knew people well and offered a personalised approach to care. People were encouraged to participate in hobbies and activities which interested them. Staff spent time socialising with people on a one to one basis.

People, relatives and staff felt supported by the registered manager and the acting manager. There were opportunities to share views on the service as there was an open and transparent ethos in the home.

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