Sutton Park Grange

People and their loved ones were involved in the assessment process prior to them arriving at Sutton Park Grange. People's care records provided staff with detailed information on how to support people and what was important to them. People were supported by a group of staff who had access to a variety of training opportunities to provide them with the skills in which to carry out their work. People were offered a wide variety of food choices at mealtimes and had access to drinks and snacks throughout the day. People's particular dietary requirements were considered when preparing their meals.

People were supported to access a variety of healthcare services to assist them in maintaining good health and the local GP conducted weekly virtual ward rounds. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff presented as kind, caring and respectful and respected people's privacy and dignity. People told us they felt listened to and they were involved in the planning of their care.

People were provided with opportunities to take part in a variety of activities that may be of interest to them. A new sensory activities programme was in the process of being introduced at the service and had been positively received. Links with the local community were being established and regular resident meetings took place to obtain people's views of the service and act on any concerns they may have.

The new registered manager had a positive impact on the service, and this was reported by staff, service users and relatives. Staff felt supported and listened to. People told us the registered manager was supportive and approachable. Where complaints had been raised, they were responded to and where appropriate, lessons were learnt.

There were a variety of audits in place to provide the registered manager with oversight of the service. The

service worked alongside a variety of healthcare professionals in order to meet people's needs.