St Martin's Nursing Home

People's experience of using this service: People were relaxed and comfortable at St Martin's Nursing Home and were complimentary of the care provided. There were enough attentive staff on duty to meet people's needs and they responded promptly to people's requests for support.

Staff understood their role in protecting people from all forms of abuse or discrimination. Risks were managed appropriately and care records included sufficient guidance for staff to enable them to ensure people's safety.

Staff were recruited safely and had the skills necessary to meet people needs. Training was regularly updated and care staff were provided with regular supervision. We have made a recommendation in relation to the supervision arrangements for nursing staff.

Care plans were informative and included information about people's backgrounds to help staff understand their individual needs. Although there was a detailed activities programme and the service employed three, part time, activities coordinators there was a lack of things for people to do during our inspection. We discussed this issue with the registered manager who told us that in future arrangements would be made to provide alternate activities when activity coordinators were on leave.

The service was well-led. The well-established staff team were motivated and told us the service managers were supportive and approachable. There were appropriate systems in place to monitor the service performance and people feedback was valued and acted upon.

At our previous inspection the service was rated Good. (Report published 2 November 2016)