Belmont View

People told us they felt safe whilst being supported by staff. Relatives were confident family members were well cared for. There was a proactive approach to assessing and managing risk which allowed people to remain as independent as possible.

People received person-centred care which was delivered through the assessment and planning of their individual and specific needs. Overall, care plans were detailed, informative and identified the specific care that people required. There was a wide range of activities provided each day.

Staff were skilled and spoke with passion about the care and support people received. Staff supported people in a flexible way and in line with each person's needs and wishes. The staff team was consistent with some staff working at the service for many years. Staff worked with family members and a range of professionals to ensure people were provided with the care and support they required.

Medicines systems were organised, and people received their medicines when they should. Overall, the provider was following national guidance for the receipt, storage, administration and disposal of medicines.

People were involved in decisions about the care they received. People had maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The management team were open and approachable which allowed people to share their views and raise concerns. People told us if they were worried about anything they would be comfortable to talk with staff or the management team.

The director of care and provider monitored the quality of the service. They sought people's views and had plans in place for continued development of the home and the care people received.