Gracelands Care Home

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.

Safe recruitment practices were followed and there were enough staff to meet people’s needs. Risks were assessed and safeguarding processes were in place. There was a shared focus on making sure people were protected from avoidable harm and abuse.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

People’s needs were assessed and regularly reviewed to make sure care was appropriate and met their needs. The principles of the Mental Capacity Act (2005) were understood and implemented.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

People had choice and control over their lives and were supported to maintain their independence wherever possible. Staff knew people well and had developed warm and compassionate relationships with people.

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

People received equitable care and involved people, and their loved ones where appropriate.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

Quality assurance systems were effective. There was robust oversight of the quality of the service to make sure people received good care.