Victoria Care Centre

Date of the assessment 8 January 2025 to 30 January 2025. We carried out this unannounced assessment on-site on 8 and 9 January 2025. Victoria Care Centre is a 'care home.' It provides nursing care and accommodation for a maximum of 115 people across four units in a purpose-built home. People using the service had a range of needs, most were older people, some of whom were living with dementia. The nursing home also provides specialist support for people including those who have experienced a head or brain injury. At the time of this visit there were 115 people living in the nursing home. The assessment was conducted by 1 inspector and 2 experts by experience. An expert by experience (EXE) is a person who has personal experience of using similar services. We spoke with 11 people, 11 relatives, 2 health care practitioners, and 8 staff including the registered manager, activities coordinator, therapy coordinator, maintenance manager, nurses and care assistants.

People were protected against harm and supported safely by a dedicated and experienced staff team. Staff understood and managed risk appropriately. Managers investigated incidents thoroughly. The provider worked effectively in partnership with other health professionals and followed their recommendations. People were supported to make their own choices and take risks. The provider was responsive to people’s changing needs and made referrals appropriately to health care professionals when needed. Staff treated people kindly and gained consent before supporting people. The provider’s culture encouraged people and staff to feedback on the care provided and speak up about concerns. Staff felt supported and treated fairly by the management team. There were regular social activities available to people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems supported this practice.