Chaston House Care Home

What inspectors found

From the Care Quality Commission's assessment published 21 August 2024 (assessment visit 21 June 2024). Quoted under the Open Government Licence.

1. Safe

   –No rating No rating

   We found breaches in relation to safe care and treatment and good governance.

   Medicines were not always safely managed. People received their medicines as prescribed, but records were not always clear. Additionally, the provider had not always disposed of unused medicines correctly.

   The environment was not always well maintained. Some areas of the building and equipment needed repair. Some areas were cluttered and this presented a risk. Staff did not always follow good infection prevention and control processes. For example, managing soiled laundry.

   Risks to people's safety and well-being had not always been assessed or planned for. Staff did not always record when things went wrong or the learning from these incidents. The provider had not always ensured records about people or staff were up to date, accurate or complete.

   The provider had not always ensured the correct authorisations when people were deprived of their liberty.

   There were enough staff and people felt they received the care and attention they needed. They told us they liked the staff. Staff were well trained and supported.

   People told us felt safe and knew how to speak up if they had any concerns.

2. Caring

   GGood Good

   People were treated with kindness and respect. The staff knew people well and were polite, kind and supportive. People were able to make choices and take part in a range of social activities. Staff supported people to be independent. The registered manager ensured staff were well treated and cared for.

   We did not assess all the quality statements within this key question. We did not identify concerns relating to these areas which we judged as being met at our last inspection.

3. Responsive

   GGood Good

   People received personalised care which met their needs and reflected their preferences. They were supported to meet their diverse needs. However, care plans and records were not always detailed enough and did not always described people's needs in a person-centred way.

4. Well-led

   –No rating No rating

   We found breaches in relation to good governance.

   The provider's systems and processes for monitoring and improving quality were not always effectively implemented. Records were not always well-maintained or complete. The provider's systems for assessing, monitoring and mitigating risk had not always been operated effectively.