Riccall House Care Home

Riccall House Care Home is a detached property that has been adapted. Bedroom are across two floors with a stair lift serving one part of the first floor.

People and their relatives told us they were happy with the care they received. They were confident in the registered manager and staff's abilities to provide a safe and caring environment with engaging and enjoyable activities.

People received their medicines as prescribed in line with their preferences by trained and competent staff.

People were safe from the risk of abuse and neglect because staff were trained and confident to speak up. Staff were safely recruited and had the relevant training for their roles.

Managers in the service led by example and created a positive and open atmosphere where everybody was confident to provide feedback to improve the service. The registered manager was quick to act on feedback to improve the experience of care for people living at the service.

One relative told us, "There seems to be an ethos of real care shown for the residents from all the staff and the registered manager and they have a knack of making them feel special." Another relative told us, "The residents and family meetings that the registered manager has introduced are very positive and constructive and have led to some enjoyable shared experiences, suggested by family and residents. They encourage and welcomes suggestions, for example having a banjo player visit the home for my relative's birthday celebration, when everyone in the home enthusiastically joined in. For me, the meetings have also been a good opportunity to meet some of the relatives of other residents."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.