The Sycamores

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Staff had opportunities to update their skills and professional development. Staff demonstrated an understanding of the Mental Capacity Act (MCA) 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People and their relatives told us they felt safe.

Care records contained clear information covering all aspects of people's individualised care and support and staff had a caring approach to working with the people who used the service. At the time of inspection the service was reviewing all care plans.

People had access to a range of activities in and outside the home.

Staff were confident in supporting people with medicines and knew people very well.

There was a clear management structure and staff clearly understood their roles and responsibilities. There was an open and transparent culture in which staff felt valued and able to approach the registered manager. Staff told us they felt valued and really enjoyed their role. The management team continued to work to improve the service provided and work as much as possible with people if they had any concerns or complaints. We saw lessons had been learnt through review of accident and incidents.

Further information is in the detailed findings below

The five questions we ask about services and what we found