Richmond House

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found people received care and support in accordance with the principles of this guidance.

Right support: Support plans and risk assessments identified potential risks to people’s safety. Staff knew people’s needs well and how to support them. Our observations of staff supporting people confirmed staff had a person-centred approach. There were suitable numbers of staff available to meet people's assessed needs.

Right care: Staff told us they were provided with sufficient information and guidance for them to provide safe care and reduce risk. We found care was in line with people’s needs. The provider made sure people could access the care, support and treatment they needed when they needed it.

Right culture: We received positive feedback about the staff working at the service. People’s care and support plans were detailed and reflected any changes to their health and wellbeing. Quality assurance systems and processes were in place to ensure safety and quality improvement. The provider adhered to the principles of the Mental Capacity Act (MCA) and people were supported with their consent and in their best interests. The service was clean, and the environment personalised.