House Martins Care Limited Number One

We found the following examples of good practice.

The home had clear guidance, polices and processes to help minimise the risk of an outbreak and manage any which occurred. Cleaning schedules had been increased during the outbreak, to ensure high contact areas, such as door handles, light switches and appliances were regularly cleaned during the day. Staff had received specific training in managing the risk of the COVID-19 pandemic and how to safely use and dispose of personal protective equipment (PPE). This had included sessions run by the local authority.

The home was accessing the government testing scheme, which had helped to identify the outbreak quickly and allowed action to be taken to minimise the spread of infection. People were encouraged to spend as much time as possible in their rooms, although access to communal areas was supported safely, with social distancing maintained and PPE worn to keep people safe.

Engagement with people and relatives was positive. Information had been provided to people in an accessible way, so they understood what risks COVID-19 presented, why PPE use was required, and how they could remain safe. Electronic devices had been used to facilitate video calls and messaging with relatives, as well as people living in another of the provider's homes, with whom people had established social links.

Further information is in the detailed findings below.

The five questions we ask about services and what we found