Wentworth House

Some medicines were not stored securely, mainly creams and sluice room doors were not always locked to prevent people being placed at risk. Fire doors were seen to be held open by inappropriate means which could stop them closing properly. We raised these concerns with the care manager and these areas of concern were addressed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, an MCA/Best Interest decision had not been completed for one person with bed rails in place.

There were enough staff to care for people safely and correct staff recruitment procedures were followed. Staff understood about safeguarding and how to report concerns. Equipment and the premises were well- maintained

There were systems in place to seek feedback from people living at the home, including the use of satisfaction surveys. Out of hours spot checks were also undertaken and staff supervisions held.