The Elms
- Care home
- 37 beds
- No nursing
- Dementia care
- Registered since 2021
- Bransholme, Hull, Yorkshire and the Humber
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
8 ratings
First rated Good in 2015, most recently Requires improvement in June 2022.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
20 of 72
rated care homes in Hull are rated Requires improvement, like this one.
The Elms: inspection record
Rated Requires improvement in June 2022.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Avocet Trust - 21 Potterill Lane (Good, 0.1 miles away) and Beech Lawn Care Home (Good, 0.1 miles away).
Nearest care homes:
- G Avocet Trust - 21 Potterill Lane Good, 0.1 miles away
- G Beech Lawn Care Home Good, 0.1 miles away
- G Foxglove Care Limited Good, 0.1 miles away
- G Sutton Village Care Home Good, 0.2 miles away
- G The Ark Good, 0.5 miles away
About the service
From the Care Quality Commission's inspection report published 17 June 2022. Quoted under the Open Government Licence.
The Elms is a residential care home providing accommodation and personal care for up to 37 younger or older adults, who may have a physical disability or be living with dementia. It accommodates people in one adapted premises with shared facilities. At the time of the inspection, 30 people were using the service.
What inspectors found
People's safety and wellbeing were compromised by shortfalls in infection prevention and control, the safe management of medicines, risks not always being assessed and staff not having specific training to meet the needs of some people who used the service.
Read the rest of CQC's summary
Accidents, incidents and safeguarding concerns were appropriately managed by staff. However, there was no monitoring system in place to support learning and reduce the risk of them happening again. We have made a recommendation about safeguarding.
People were not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice.
Care plans were not always completed in a timely manner and lacked detailed guidance for staff to meet people's needs. Care records did not clearly record advice from healthcare professionals which meant staff did not always have access to up to date information about people's needs.
Quality assurance systems were not effective in maintaining the quality and the safety of the service. The provider was working with relevant professionals to improve the service.
There was a lack of activities for people to engage in at the service. We have made a recommendation about activities.
People were supported by sufficient numbers of kind, caring and attentive staff. Staff promoted people's independence and maintained their privacy and dignity. People were supported to maintain their relationships with their families and friends. Staff were positive about the new provider and management team and felt listened to.
Questions to ask when you visit
- Safe was rated Requires improvement on 17 June 2022. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 17 June 2022. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 17 June 2022. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 17 June 2022. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Chelsea Good
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 17 June 2022. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- GB Healthcare Hull Ltd
- Ownership type
- Organisation
- Companies House number
- 13259405 (opens Companies House)
Getting help from Hull City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Hull City Council
- Ask for a care needs assessment
- Phone: 01482 300 300
- Contact adult social care online
- Support for carers
- Paying for care: Hull City Council
Checked on the council's website, November 2026.
Common questions
- Does The Elms provide nursing care?
- No. The Care Quality Commission lists The Elms as a care home without nursing.
- How many beds does The Elms have?
- The Care Quality Commission's register lists 37 beds at The Elms.
- When was The Elms last inspected?
- The Care Quality Commission's latest rating for The Elms was published on 17 June 2022.
- Who runs The Elms?
- The Elms is run by GB Healthcare Hull Ltd.
- What is The Elms's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 17 June 2022.
Contact
- Phone
- 01482 781087
- Address
- Lowgate, Sutton-on-hull, Hull, HU7 4US Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Avocet Trust - 21 Potterill Lane (Good, 0.1 miles away) and Beech Lawn Care Home (Good, 0.1 miles away).
Nearest care homes:
- G Avocet Trust - 21 Potterill Lane Good, 0.1 miles away
- G Beech Lawn Care Home Good, 0.1 miles away
- G Foxglove Care Limited Good, 0.1 miles away
- G Sutton Village Care Home Good, 0.2 miles away
- G The Ark Good, 0.5 miles away