The Ark

People received care and support that was developed to meet their individual needs as reflected in their care plans.

People were supported to have their medicines safely.

People's communication preferences were supported, and they made their own decisions. People spent their time doing the things they enjoyed, which maximised their time spent in the local community.

People felt consulted about their wishes and they knew how to make a complaint if they wished to.

People had access to health care and support from other health and social care professionals, which ensured good health outcomes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

A system was in place which was used to monitor the quality and safety of the service. The registered manager carried out regular checks and analysis of incidents to ensure learning from events was shared with staff and actioned appropriately.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support,

right care, right culture.

The model of care and setting maximised people's choice, control and independence. People's dignity, privacy and human rights were promoted. The ethos, values, attitudes and behaviours of care staff ensured people using the service led confident and inclusive lives.