Sutton Village Care Home

People's experience of using this service: Following the last inspection, we asked the provider to complete an action plan to show what they would do and by when to improve the key question Safe and Well-Led to at least good. At this inspection, we found improvements had been made and the provider was now compliant with the regulation. Action had been taken to ensure medicines were managed safely and systems to assess and monitor the safety and quality of the service were effective.

Systems were in place to maintain people's safety and protect them from abuse. Risks were identified, appropriate control measures were implemented, and the safety and cleanliness of the environment was maintained. Systems were in place to recruit staff safely.

People were supported with good nutrition and could access appropriate healthcare services. Staff were equipped with relevant skills.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported by staff who were kind and caring and were aware of how to promote people's privacy and dignity.

Staff were responsive to people's needs and provided support in line with their preferences. People had care plans in place which provided information to staff about their needs. They were involved in planning and reviewing their care and support. An activities coordinator supported people to engage in their social and leisure interests.

People were able to raise any concerns and felt these would be addressed. They felt listened to and their feedback was sought. People and staff felt the registered manager was accessible and approachable.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk