Roseberry Court

People told us they felt safe with the staff who supported them. Staff had received training in safeguarding and felt confident in the processes in place to report any concerns. Risks to people's health, safety and wellbeing had been assessed and staff understood how to help keep people safe.

Medicines were managed and administered safely, with regular checks completed. We were assured by the measures in place to help ensure the prevention and control of infection.

Staff were attentive to people's needs. The registered manager monitored staff deployment and ensured enough staff were on duty. Processes in place ensured staff recruitment was safe with a range pre- employment checks completed.

People were supported by caring, friendly staff who knew their needs well. People told us staff were skilled in their roles. Staff received required training and checks to ensure they followed best practice guidance.

People received an initial assessment of their needs. Care records included up to date information which evidenced people's involvement with their care, support and regular reviews. Care provided was personalised and supported people's preferences and wishes.

People's health needs were being met. The service worked closely with other health professionals and external agencies to support them with their health and wellbeing. A health professional told us the service worked well with them to ensure people's needs were met and responded positively to any guidance provided. We saw improvements in managing people's nutritional needs and the service has worked with partner agencies to build staff knowledge in this area.

People and staff spoke positively about the management of the service and their openness to feedback. The management team was approachable, maintained regular communication, and listened to the views of others.

A range of audits and checks were completed to maintain and where required, implement any required improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at least inspection and update The last rating for this service was requires improvement (published 26 January 2023). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.