Eden House
- Care home
- 53 beds
- No nursing
- Dementia care
- Registered since 2013
- County Durham, North East
Outstanding
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection improved it from Good to Outstanding.
3 years
since the latest rating was published.
9 of 136
rated care homes in County Durham are rated Outstanding, like this one.
Eden House: inspection record
Rated Outstanding in December 2023, up from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Sandringham Care Home Good, 0.3 miles away
- G Thornfield Grange Good, 0.4 miles away
- G Barrington Lodge Good, 0.4 miles away
- G Bishopsgate Lodge Care Home Good, 0.5 miles away
- G Church View (Bishop Auckland) Good, 0.7 miles away
About the service
From the Care Quality Commission's inspection report published 15 December 2023. Quoted under the Open Government Licence.
Eden House is a residential care home providing personal care to up to 53 people. The service provides support to older people, some of whom were living with dementia. At the time of our inspection there were 50 people using the service.
What inspectors found
Eden House was exceptionally well led and caring. The provider continued to deliver outstanding care. People, relatives, staff and professionals gave especially positive feedback about the care and compassion management and staff showed. The provider's vision and values placed people, relatives and staff at the heart of the service. Staff were enthusiastic and motivated to go above and beyond to meet people's needs and wishes.
Read the rest of CQC's summary
An enthusiastic and dedicated management team led the home with compassion and respect. The home had an extremely positive ethos, with people, relatives, staff and health professionals describing the home in exceptional terms. People and relatives felt their views were valued and listened to. The management team similarly valued this feedback and used it to enhance people's care.
Staff knew how to identify and report safeguarding concerns. Potential concerns had been referred to the local authority and investigated. Management also investigated incidents and accidents and acted to help keep people safe. The home was clean and tidy throughout. There were enough staff to meet people's needs and new staff were recruited safely. Medicines were administered safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Nicholas Hatton
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 15 December 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- HC-One No.2 LimitedBrand: Welltower
- Ownership type
- Organisation
- Companies House number
- 05217764 (opens Companies House)
HC-One No.2 Limited runs 30 services in England, 25 of them in the North East. 29 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by HC-One No.2 Limited
- O Eastbourne House Outstanding. Care home, North Tyneside
- O Falstone Court Outstanding. Care home with nursing, Sunderland
- G Acomb Court Good. Care home, Northumberland
- G Adelaide House Care Home Good. Care home with nursing, Surrey, South East
Getting help from Durham County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Durham County Council
- Ask for a care needs assessment
- Phone: 03000 267 979
- Contact adult social care online
- Support for carers
- Paying for care: Durham County Council
Checked on the council's website, November 2026.
Common questions
- Does Eden House provide nursing care?
- No. The Care Quality Commission lists Eden House as a care home without nursing.
- How many beds does Eden House have?
- The Care Quality Commission's register lists 53 beds at Eden House.
- When was Eden House last inspected?
- The Care Quality Commission's latest rating for Eden House was published on 15 December 2023.
- Who runs Eden House?
- Eden House is run by HC-One No.2 Limited. It runs 30 services in England, 25 of them in the North East.
- What is Eden House's CQC rating?
- Its overall rating from the Care Quality Commission is Outstanding, published on 15 December 2023.
Contact
- Phone
- 01388 606475
- Address
- Cockton Hill Road, Bishop Auckland, DL14 6EN Map (opens Google Maps)
Compare nearby
- G Sandringham Care Home Good, 0.3 miles away
- G Thornfield Grange Good, 0.4 miles away
- G Barrington Lodge Good, 0.4 miles away
- G Bishopsgate Lodge Care Home Good, 0.5 miles away
- G Church View (Bishop Auckland) Good, 0.7 miles away