Thornfield Grange

Right Support People were actively encouraged to access the community and develop life skills and independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service on the whole supported this practice.

Right Care Staff promoted equality and diversity in their support for people and each other. The service worked proactively with other agencies to ensure people's wellbeing, and additions to the staff team of psychology and other therapy support meant best practice guidance was consistently followed. Where people had support, this was flexible, available when they needed it and to the level they needed. Staff understood and responded to people's individual needs. Staff understood and supported people's individual communication ways.

Right culture The culture at the service had significantly improved, with a highly motivated, knowledgeable and empathetic staff team. Staff placed people's aspirations, needs and rights at the heart of everything they did. They sought advice and feedback from everyone involved in people's care. The environment was bright and highly personalised. Staff were aware of and working to best practice guidance for supporting people with a learning disability and/or autistic people.