Bishopsgate Lodge Care Home
- Care home
- 56 beds
- Nursing care
- Dementia care
- Registered since 2024
- County Durham, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Good in 2016, most recently Good in June 2025.
16 months
since the latest rating was published.
117 of 136
rated care homes in County Durham are rated Good, like this one.
Bishopsgate Lodge Care Home: inspection record
Rated Good in June 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Thornfield Grange Good, 0.3 miles away
- G Sandringham Care Home Good, 0.5 miles away
- O Eden House Outstanding, 0.5 miles away
- G Barrington Lodge Good, 1 mile away
- G Church View (Bishop Auckland) Good, 1.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 20 June 2025 (assessment visit 27 March 2025). Quoted under the Open Government Licence.
Date of Assessment: 2 May to 13 May 2025. Bishopsgate Lodge Care Home is a residential care home providing personal care for up to 51 people who have physical and mental health conditions. At the time of the inspection 40 people used the service.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
This was the first inspection of this newly registered service. We received some concerns regarding the care provided and this prompted us to visit sooner than planned.
The service had recently gone through some management changes, including the appointment of a new manager and deputy manager. The manager had not yet been registered with the Care Quality Commission, but their application had been submitted. The management team had already identified some areas which required improvement and there was an action plan in place to address these.
There was enough very kind and considerate staff who received training and support. Training and supervision targets and timescales were behind, but the provider was working to address this.Medicines were generally well managed. We have asked for some updates to take place to enhance processes further.
The service was very clean and tidy, and staff generally followed infection prevention and control measures. We have asked the provider to review the use of personal protective equipment (PPE) on entering kitchen areas as care staff were not always following best practice.Food and refreshments were fresh and plentiful, and people enjoyed what was prepared and served to them, including those on special diets.There was a strong focus on activities to improve people’s mobility and mental stimulation and support independence and choice.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the service involved people andtreated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the service met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Joanne Robson
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Landona House Limited
- Ownership type
- Organisation
- Companies House number
- 05269285 (opens Companies House)
Landona House Limited runs 12 services in England, 7 of them in the North East. 9 are rated Good or Outstanding and 3 are rated Requires improvement or Inadequate.
Other services run by Landona House Limited
- G Abbotts Court Care Home Good. Care home with nursing, County Durham
- G Beechcroft Nursing and Residential Home Good. Care home with nursing, Halton, North West
- G Ferndale Court Nursing Home Good. Care home with nursing, Halton, North West
- G Ferndale Mews Good. Care home with nursing, Halton, North West
Getting help from Durham County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Durham County Council
- Ask for a care needs assessment
- Phone: 03000 267 979
- Contact adult social care online
- Support for carers
- Paying for care: Durham County Council
Checked on the council's website, November 2026.
Common questions
- Does Bishopsgate Lodge Care Home provide nursing care?
- Yes. The Care Quality Commission lists Bishopsgate Lodge Care Home as a care home with nursing.
- How many beds does Bishopsgate Lodge Care Home have?
- The Care Quality Commission's register lists 56 beds at Bishopsgate Lodge Care Home.
- When was Bishopsgate Lodge Care Home last inspected?
- The Care Quality Commission's latest rating for Bishopsgate Lodge Care Home was published on 20 June 2025.
- Who runs Bishopsgate Lodge Care Home?
- Bishopsgate Lodge Care Home is run by Landona House Limited. It runs 12 services in England, 7 of them in the North East.
- What is Bishopsgate Lodge Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 20 June 2025.
Contact
- Phone
- 0333 999 8436
- Address
- 15 Hexham Street, Bishop Auckland, DL14 7PU Map (opens Google Maps)
Compare nearby
- G Thornfield Grange Good, 0.3 miles away
- G Sandringham Care Home Good, 0.5 miles away
- O Eden House Outstanding, 0.5 miles away
- G Barrington Lodge Good, 1 mile away
- G Church View (Bishop Auckland) Good, 1.2 miles away