Beechcroft Nursing and Residential Home

People's experience of the service and what we found Risks to people's health and safety had been assessed and staff took action to keep people safe. However, we have made a recommendation regarding care plans and risk monitoring charts.

Whilst observations showed there enough staff to meet people's needs and keep them safe, we received mixed feedback from people, family members and staff regarding staffing levels. We have made a recommendation regarding this.

People's medicines were managed and stored safely and records relating to medicine administration were completed accurately. People were protected from incidents of concern or abuse and accidents and incidents were reviewed and analysed to ensure lessons were learnt.

Checks were completed on the environment and equipment used by people to ensure it remained safe. The home was clean and hygienic. Staff responsible for the cleanliness of the service completed regular cleaning tasks. Staff had access to, and appropriately used, PPE to ensure people were protected from the risk of infection.

People's needs were assessed, and care was delivered in line with best practice; this included supporting people to eat and drink enough to maintain a balanced diet. People were supported to access support from external health and social care professionals when needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider's governance systems were effective at identifying issues within the service to help drive necessary improvements. The management team were working with staff to help promote a more positive culture within the home. We received positive feedback from people and family members about the service that was provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk