Norton Lodge
- Care home
- 32 beds
- No nursing
- Dementia care
- Registered since 2016
- Town Park, Halton, North West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
Its last inspection improved it from Inadequate to Requires improvement.
14 months
since the latest rating was published.
6 of 24
rated care homes in Halton are rated Requires improvement, like this one.
Norton Lodge: inspection record
Rated Requires improvement in August 2025, up from Inadequate.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Smithy Forge (Good, 0.1 miles away) and Beechcroft Nursing and Residential Home (Good, 1.2 miles away).
Nearest care homes:
- G Smithy Forge Good, 0.1 miles away
- G Beechcroft Nursing and Residential Home Good, 1.2 miles away
- G Creative Support - Bredon Respite Service Good, 1.3 miles away
- RI St Lukes Care Home Requires improvement, 1.4 miles away
- G Croftwood Good, 1.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 26 August 2025 (assessment visit 6 May 2025). Quoted under the Open Government Licence.
Date of assessment: 14 May to 29 May 2025. Norton Lodge is a residential care home providing personal care to up to 32 people. At the time of the assessment, 22 people were living in Norton Lodge. We undertook this assessment as we took enforcement action following our last assessment when the provider was in breach of the legal regulations in relation to safe care and treatment, meeting nutritional and hydration needs, premises and equipment, good governance, and staffing. At this assessment significant improvements had been made however, we found one ongoing breach relating to good governance. Care plans had been reviewed and rewritten, however, improved systems which been introduced to monitor the quality of people’s care and experiences had not been fully embedded. Further improvements were needed to ensure environmental checks were consistently recorded and records maintained of actions taken.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
People were protected from the risk of abuse and had the equipment they needed to be cared for safely. Staff received the training they needed to support people effectively.
Norton Lodge was generally clean and tidy and there was an ongoing plan for refurbishment and redecoration.
Leisure activities had improved, and we observed people being supported to access the local community.
Staffing levels and consistency of staffing had improved since our last assessment. Systems were in place for staff to contribute and share their views about the service. Staff felt more empowered and confident they would be listened to.
Partners who worked with the staff team described significant improvements and told us staff were more proactive and prepared for meetings. Staff were receptive to accepting advice and guidance and adapted their approach with people when needed to ensure people received the care they needed acting upon any advice given.
The service is no longer rated as inadequate overall or in any of the key questions. We have asked the provider for an action plan in response to the ongoing governance concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question inadequate. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question requires improvement. At this assessment the rating changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question inadequate. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care. The provider was in continued breach of legal regulation in relation to good governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 26 August 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 26 August 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 13 April 2023. Latest assessment published 26 August 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Norton Lodge Limited
- Ownership type
- Organisation
- Companies House number
- 09734321 (opens Companies House)
Getting help from Halton Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Halton Borough Council
- Ask for a care needs assessment
- Phone: 0303 333 4301 to ask for an assessment. 0151 907 8306 for other Adult Social Care enquiries
- Support for carers
- Paying for care: Halton Borough Council
Checked on the council's website, November 2026.
Common questions
- Does Norton Lodge provide nursing care?
- No. The Care Quality Commission lists Norton Lodge as a care home without nursing.
- How many beds does Norton Lodge have?
- The Care Quality Commission's register lists 32 beds at Norton Lodge.
- When was Norton Lodge last inspected?
- The Care Quality Commission's latest rating for Norton Lodge was published on 26 August 2025.
- Who runs Norton Lodge?
- Norton Lodge is run by Norton Lodge Limited.
- What is Norton Lodge's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 26 August 2025.
Contact
- Phone
- 01928 714792
- Address
- 18 Norton Village, Norton, Runcorn, WA7 6QA Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Smithy Forge (Good, 0.1 miles away) and Beechcroft Nursing and Residential Home (Good, 1.2 miles away).
Nearest care homes:
- G Smithy Forge Good, 0.1 miles away
- G Beechcroft Nursing and Residential Home Good, 1.2 miles away
- G Creative Support - Bredon Respite Service Good, 1.3 miles away
- RI St Lukes Care Home Requires improvement, 1.4 miles away
- G Croftwood Good, 1.8 miles away