Hartford Court
- Care home
- 75 beds
- No nursing
- Dementia care
- Registered since 2010
- Cramlington, Northumberland, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection improved it from Requires improvement to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
77 of 89
rated care homes in Northumberland are rated Good, like this one.
Hartford Court: inspection record
Rated Good in February 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Scarbrough Court Good, 0.5 miles away
- O Jane Percy House Outstanding, 0.6 miles away
- G Northlea Court Good, 0.6 miles away
- G Harwood Court Care Home Good, 0.8 miles away
- G Astor Court Good, 1.1 miles away
About the service
From the Care Quality Commission's inspection report published 4 February 2023. Quoted under the Open Government Licence.
Hartford Court is a residential care home providing accommodation and personal care for up to 68 people, some of whom were living with dementia. At the time of our inspection there were 41 people using the service.
What inspectors found
People said they received safe care. Since the last inspection systems to monitor people's safety had improved and risks were documented, and work continued.
Read the rest of CQC's summary
Staff knew people well and were able to respond to their individual needs in a timely manner.
Staff knew how to raise safeguarding concerns and lessons were learnt when things went wrong.
Robust recruitment procedures were in place and there were suitable staffing levels, although we have made a recommendation about this. Staff had the necessary skills to carry out their roles and felt supported.
Medicines were managed safely. People had access to healthcare services and staff worked proactively with other organisations. The home was clean and well maintained, including fire safety measures.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported with their dietary requirements and had drinks when required. A good range of activities took place, but more focused stimulation was needed for some people with complex needs. We have made a recommendation about this.
Quality assurance checks were in place to continually monitor the performance of the home.
Questions to ask when you visit
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Norma Chennells
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 4 February 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- HC-One No.2 LimitedBrand: Welltower
- Ownership type
- Organisation
- Companies House number
- 05217764 (opens Companies House)
HC-One No.2 Limited runs 30 services in England, 25 of them in the North East. 29 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by HC-One No.2 Limited
- O Eastbourne House Outstanding. Care home, North Tyneside
- O Eden House Outstanding. Care home, County Durham
- O Falstone Court Outstanding. Care home with nursing, Sunderland
- G Acomb Court Good. Care home, Northumberland
Getting help from Northumberland County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Northumberland County Council
- Ask for a care needs assessment
- Phone: 01670 536 400
- Support for carers
- Paying for care: Northumberland County Council
Checked on the council's website, November 2026.
Common questions
- Does Hartford Court provide nursing care?
- No. The Care Quality Commission lists Hartford Court as a care home without nursing.
- How many beds does Hartford Court have?
- The Care Quality Commission's register lists 75 beds at Hartford Court.
- When was Hartford Court last inspected?
- The Care Quality Commission's latest rating for Hartford Court was published on 4 February 2023.
- Who runs Hartford Court?
- Hartford Court is run by HC-One No.2 Limited. It runs 30 services in England, 25 of them in the North East.
- What is Hartford Court's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 4 February 2023.
Contact
- Phone
- 01670 591940
- Address
- Cumbrian Road, Cramlington, NE23 1DA Map (opens Google Maps)
Compare nearby
- G Scarbrough Court Good, 0.5 miles away
- O Jane Percy House Outstanding, 0.6 miles away
- G Northlea Court Good, 0.6 miles away
- G Harwood Court Care Home Good, 0.8 miles away
- G Astor Court Good, 1.1 miles away