Frindsbury House
- Care home
- 23 beds
- No nursing
- Registered since 2011
- Medway, South East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Good in 2016, most recently Good in August 2026.
2 months
since the latest rating was published.
42 of 59
rated care homes in Medway are rated Good, like this one.
Frindsbury House: inspection record
Rated Good in August 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Avenues South East - 2a Higham Road Good, 0.2 miles away
- RI Frindsbury Hall Care Home Requires improvement, 0.5 miles away
- RI Ampersand Requires improvement, 0.6 miles away
- G Orchard View Good, 0.6 miles away
- RI Shaws Wood Residential Care Home Requires improvement, 0.8 miles away
What inspectors found
From the Care Quality Commission's assessment published 10 August 2026 (assessment visit 4 June 2026). Quoted under the Open Government Licence.
Date of Inspection: 22 June to 16 July 2026. Frindsbury House is a residential care home registered to support up to 23 people and specialised in providing care for individuals with a diagnosis of Huntington’s disease, people with a learning disability and autistic people. At the time of our inspection 20 people were living at this service.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
The inspection was unannounced and took place due to concerns we had relating to a safeguarding incident. The rating at the last inspection was “Good” and after this inspection has remained “Good”.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found that the service supported people to have maximum choice and control of their lives.
Some areas of care plans, risk assessments and mental capacity assessments were not reflective of people’s needs and had not been updated recently. Medicines management was not always robust. We shared concerns with the provider who took immediate action to address these.
There were sufficient staff to meet people’s needs. Staff had been recruited following robust recruitment processes which had recently been reviewed and strengthened by the provider. Staff were kind, caring and attentive to the people they supported.
The environment was well maintained and personalised to people’s needs. People were supported to spend their time as they wanted to, visiting family and taking part in activities.
People’s health and emotional needs were met. People were supported by a consistent staff team who knew them well and could anticipate their needs and identify any changes in their presentation. Staff were knowledgeable about supporting people with Huntingdon’s.
There was a positive culture at the service, which was led by management and reinforced by staff.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Susan Matthews
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 8 March 2019. Latest assessment published 10 August 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- The Mortimer Society
- Ownership type
- Organisation
- Companies House number
- 01741444 (opens Companies House)
- Charity number
- 287579
The Mortimer Society runs 2 services, all in the South East. 2 are rated Good or Outstanding.
Other services run by The Mortimer Society
- G Birling House Good. Care home, Kent
Getting help from Medway Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Medway Council
- Ask for a care needs assessment
- Phone: 01634 334 466
- Support for carers
- Paying for care: Medway Council
Checked on the council's website, November 2026.
Common questions
- Does Frindsbury House provide nursing care?
- No. The Care Quality Commission lists Frindsbury House as a care home without nursing.
- How many beds does Frindsbury House have?
- The Care Quality Commission's register lists 23 beds at Frindsbury House.
- When was Frindsbury House last inspected?
- The Care Quality Commission's latest rating for Frindsbury House was published on 10 August 2026.
- Who runs Frindsbury House?
- Frindsbury House is run by The Mortimer Society. It runs 2 services, all in the South East.
- What is Frindsbury House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 10 August 2026.
Contact
- Phone
- 01634 719942
- Address
- 42 Hollywood Lane, Wainscott, Rochester, ME3 8AL Map (opens Google Maps)
Compare nearby
- G Avenues South East - 2a Higham Road Good, 0.2 miles away
- RI Frindsbury Hall Care Home Requires improvement, 0.5 miles away
- RI Ampersand Requires improvement, 0.6 miles away
- G Orchard View Good, 0.6 miles away
- RI Shaws Wood Residential Care Home Requires improvement, 0.8 miles away