Frindsbury Hall Care Home
- Care home
- 74 beds
- Nursing care
- Dementia care
- Registered since 2011
- Medway, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
4 months
since the latest rating was published.
16 of 59
rated care homes in Medway are rated Requires improvement, like this one.
Frindsbury Hall Care Home: inspection record
Rated Requires improvement in June 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Orchard View (Good, 0.2 miles away) and Millstream House (Good, 0.4 miles away).
Nearest care homes:
- RI Ampersand Requires improvement, 0.2 miles away
- G Orchard View Good, 0.2 miles away
- G Millstream House Good, 0.4 miles away
- RI Lizbis Care Home Requires improvement, 0.4 miles away
- RI Shaws Wood Residential Care Home Requires improvement, 0.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 24 June 2026 (assessment visit 29 April 2026). Quoted under the Open Government Licence.
Date of assessment: 13 to 22 May 2026. Frindsbury Hall Care Home provides residential and nursing care for older people, including those living with dementia.
We visited the service on 13 and 15 May 2026. At the time of inspection, there were 51 people living at the service, and accommodation was arranged over three floors.
People told us they received good care. However, there were inconsistencies in how people’s care was assessed, planned and monitored. Risks had been identified, but care plans were not always clearly aligned with assessments and often lacked detailed guidance for staff. Information was not always consistently recorded or accessible, which meant systems did not always support safe and effective care delivery.
Monitoring and governance systems were in place but were not always effective in identifying and addressing these concerns. Issues identified through audits, particularly in relation to care planning and records, had not been consistently embedded or sustained in practice.
Medicines were generally managed safely; however, documentation relating to ‘when required’ medicines was not always sufficiently detailed to support consistent practice.
We did not find evidence of people experiencing harm as a result of these issues. However, the lack of robust systems increased the risk of inconsistent and unsafe care.
The service was clean and well maintained. People told us they felt safe and supported, and staff worked together to provide responsive care.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We identified two breaches of legal regulations relating to safe care and treatment and good governance. We have requested an action plan in response to these concerns.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the effectiveness of people’s care, treatment and support achieved good outcomes. -
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care. -
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met. -
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 24 June 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 24 June 2026. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Deborah Mabey
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)5 inspection reports, latest 18 August 2018. Latest assessment published 24 June 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Akari Care LimitedBrand: Akari Care Limited
- Ownership type
- Organisation
- Companies House number
- 07737949 (opens Companies House)
Akari Care Limited runs 28 services in England, 1 of them in the South East. 27 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Akari Care Limited
- G Alexandra House Good. Care home, Gateshead, North East
- G Ashfield Court Good. Care home, North Tyneside, North East
- G Aycliffe Care Home Good. Care home with nursing, County Durham, North East
- G Ayresome Court Good. Care home with nursing, Stockton-on-Tees, North East
Getting help from Medway Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Medway Council
- Ask for a care needs assessment
- Phone: 01634 334 466
- Support for carers
- Paying for care: Medway Council
Checked on the council's website, November 2026.
Common questions
- Does Frindsbury Hall Care Home provide nursing care?
- Yes. The Care Quality Commission lists Frindsbury Hall Care Home as a care home with nursing.
- How many beds does Frindsbury Hall Care Home have?
- The Care Quality Commission's register lists 74 beds at Frindsbury Hall Care Home.
- When was Frindsbury Hall Care Home last inspected?
- The Care Quality Commission's latest rating for Frindsbury Hall Care Home was published on 24 June 2026.
- Who runs Frindsbury Hall Care Home?
- Frindsbury Hall Care Home is run by Akari Care Limited. It runs 28 services in England, 1 of them in the South East.
- What is Frindsbury Hall Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 24 June 2026.
Contact
- Phone
- 01634 715337
- Address
- Frindsbury Hill, Strood, Rochester, ME2 4JS Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Orchard View (Good, 0.2 miles away) and Millstream House (Good, 0.4 miles away).
Nearest care homes:
- RI Ampersand Requires improvement, 0.2 miles away
- G Orchard View Good, 0.2 miles away
- G Millstream House Good, 0.4 miles away
- RI Lizbis Care Home Requires improvement, 0.4 miles away
- RI Shaws Wood Residential Care Home Requires improvement, 0.4 miles away