Millstream House

People's experience of using this service: The service had improved since we last inspected it. Everyone we spoke with was positive in their feedback. Comments included; "I feel safe living here, yes very safe. The staff and other people living here make me feel safe", "The staff make me feel good. I like them" and "I would give it 9/10 [when 10 is excellent and 1 is poor]. The best thing is that all the people are friendly. I wouldn't change anything."

People were safe at Millstream House. Staff knew what their responsibilities were in relation to keeping people safe from the risk of abuse. The provider followed safe recruitment practices. One person said, "I feel safe here because the staff are all very good."

Staff encouraged people to actively participate in activities, pursue their interests and to maintain relationships with people that mattered to them. They felt a part of their local community and were supported to use local resources to their advantage.

Staff understood the importance of promoting people's choices and provided the support people required while promoting and maintaining independence. This enabled people to achieve positive outcomes and promoted a good quality of life.

People were involved in the running of the service and were consulted on key issues that may affect them.

People received the support they needed to stay healthy and to access healthcare services. Each person had an up to date support plan, which set out how their care and support needs should be met by staff. These were reviewed regularly.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk