Kingsdown House

Right Care Staff were caring, knew people well, and were able to describe how they supported people to maintain their independence. We saw this in practice. However, the provider's processes to learn lessons and continuously improve did not ensure that people would always receive the right care.

Right Culture People told us they were happy living at Kingsdown House, and we saw from our time inspecting that people appeared happy and content. However, the provider did not promote a culture of person-centred support that focused on clear outcomes and putting people first. There were maintenance and furniture replacement concerns that had not been addressed in a timely manner.

There were insufficient staff, so people did not always get the support they needed, and staff told us they were tired. A process was not in place to monitor incidents and check for trends so improvements could be made to benefit people.

People were not always protected against risks associated with their care and support. The provider did not

ensure there was robust auditing to review and improve the quality of care.

People received the right support to follow a healthy diet and to choose their meals and when they ate. Staff supported people to access the health care they needed to maintain and improve their health and well- being.