Shaws Wood Residential Care Home
- Care home
- 39 beds
- No nursing
- Dementia care
- Registered since 2011
- Strood, Medway, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection moved it down from Good to Requires improvement.
10 months
since the latest rating was published.
16 of 59
rated care homes in Medway are rated Requires improvement, like this one.
Shaws Wood Residential Care Home: inspection record
Rated Requires improvement in December 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Millstream House (Good, 0.1 miles away) and Grafton Lodge (Good, 0.1 miles away).
Nearest care homes:
- G Millstream House Good, 0.1 miles away
- G Grafton Lodge Good, 0.1 miles away
- RI Kingsdown House Requires improvement, 0.1 miles away
- RI Lizbis Care Home Requires improvement, 0.2 miles away
- RI Ampersand Requires improvement, 0.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 8 December 2025 (assessment visit 28 July 2025). Quoted under the Open Government Licence.
Date of assessment 27 August 2025 to 09 September 2025. We completed this assessment to follow up on concerns received about the service. We looked at how Shaws Wood Residential Care Home assessed and planned for people's care needs and how they trained and supervised staff to support people according to their needs and preferences. Shaws Wood Residential Care Home is a residential care home providing accommodation for persons who require personal care. It can provide care for up to 39 people. The service is registered to provide support to older people, younger adults and people living with dementia. At the time of our assessment 38 people lived at the service.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We identified 3 breaches of regulations relating to safe environments and risk management and governance at the service. There had been a lack of oversight of constipation risks because systems had not been embedded to review bowel charts for people who suffered with constipation. People’s risk assessments had not always been updated to reflect their current needs. Risk assessments for falls had not always been reviewed and updated in response to people falling. We observed some carpets and flooring around the service which required replacing due to stains and a strong smell. Some areas of the service required deep cleaning to control infection risks. Audit systems were in place. The audits were not always robust enough to highlight and manage shortfalls and areas for improvement in the service. People gave us mixed feedback about the staffing levels. The training matrix showed that most staff had completed mandatory training. People’s dignity was not always respected. Some people were laid on their beds partially dressed, with their underwear exposed. Their bedroom doors were open, which meant people could be seen by other people, relatives and visitors. Staff treated people with kindness and knew people well. Staff supported people to maintain important relationships with their families and friends. Feedback from people and relatives was positive. Most relatives felt involved and told us communication was good. People were supported to have visits from religious ministers/clergy if this was their wish. The service worked with other health professionals involved in people’s care. People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good.
At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to managing risks to ensure people received safe care and treatment and the ways the premises and environment were managed safely.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 8 December 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 8 December 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Kirsty Griffiths
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)9 inspection reports, latest 27 January 2021. Latest assessment published 8 December 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- MDJ Homes Limited
- Ownership type
- Organisation
- Companies House number
- 07229278 (opens Companies House)
Getting help from Medway Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Medway Council
- Ask for a care needs assessment
- Phone: 01634 334 466
- Support for carers
- Paying for care: Medway Council
Checked on the council's website, November 2026.
Common questions
- Does Shaws Wood Residential Care Home provide nursing care?
- No. The Care Quality Commission lists Shaws Wood Residential Care Home as a care home without nursing.
- How many beds does Shaws Wood Residential Care Home have?
- The Care Quality Commission's register lists 39 beds at Shaws Wood Residential Care Home.
- When was Shaws Wood Residential Care Home last inspected?
- The Care Quality Commission's latest rating for Shaws Wood Residential Care Home was published on 8 December 2025.
- Who runs Shaws Wood Residential Care Home?
- Shaws Wood Residential Care Home is run by MDJ Homes Limited.
- What is Shaws Wood Residential Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 8 December 2025.
Contact
- Phone
- 01634 721053
- Address
- Mill Road, Strood, ME2 3BU Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Millstream House (Good, 0.1 miles away) and Grafton Lodge (Good, 0.1 miles away).
Nearest care homes:
- G Millstream House Good, 0.1 miles away
- G Grafton Lodge Good, 0.1 miles away
- RI Kingsdown House Requires improvement, 0.1 miles away
- RI Lizbis Care Home Requires improvement, 0.2 miles away
- RI Ampersand Requires improvement, 0.4 miles away