Maison Moti Care Home

What inspectors found

From the Care Quality Commission's assessment published 19 September 2024 (assessment visit 27 February 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   People were protected from the risk of abuse and harm by staff who understood their responsibilities around safeguarding. People were kept safe through effective risk assessing which was reviewed on a regular basis. People were protected from the risk of infection through clear processes and policies. Medicines were well managed and there were systems in place to monitor and address any concerns.

2. Effective

   GGood Good

   People told us they had reviews of their care. They were able to discuss how things were going for them and talk about what they wanted their care and support to look like. Staff worked together with people’s care teams, so people were able to maintain their health and well-being. Staff understood how the Mental Capacity Act (MCA) impacted in the care they provided to people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

3. Caring

   GGood Good

   People told us they felt the staff were kind and caring and felt able to talk to them openly. Staff knew people well and understood each person’s care and support needs. People were encouraged to be involved in their own care and their opinions and views were listened to. People were encouraged to maintain support networks of friends and family.

4. Responsive

   GGood Good

   People’s care was person-centred and tailored to their specific care and support needs. People’s care plans gave staff clear information on how people wanted to receive their care. Care plans were reviewed regularly in collaboration with people. There were systems in place for people to give feedback on their care. There was a clear complaints process in place and people were encouraged to make complaints if they wanted to. Staff had received training in equality and diversity and understood how to recognise inequality around the people they supported.

5. Well-led

   GGood Good

   The registered manager promoted an open culture within the home where people and staff felt safe to speak up and voice their opinions. Staff and people told us they felt listened to. There was a clear management structure in place which staff understood. There were numerous audits and reviews which ensured the registered manager had good oversight of the home. The registered manger understood the importance of learning and continuous improvement. All staff were encouraged to complete reflective practice sessions which helped them understand what they did well and what could be improved.